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Support Specialist

UMHLANGA

R18 000 – R25 000

Our client is looking for a Support Specialist to attend to all technical issues (both software and hardware) affecting the operation of their systems and to manage and apply software and hardware solutions that enhance operational efficiency.

 

Requirements:

  • BS degree in Information Technology, Computer Science or equivalent
  • 2- 3 years’ experience in enterprise technical support
  • Strong Networking experience
  • Exposure to web development tools and techniques, JavaScript and C#
  • SQL utilities and scripting skills
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

 

Responsibilities:

Product Support

  • Technical support and maintenance of existing software applications and surrounding infrastructure
  • Ownership of customer issues reported & see problems through to resolution
  • Provide technical support
  • Provide prompt & accurate feedback to both internal & external customers
  • Follow standard procedures for proper escalation of unresolved software and hardware issues to the appropriate internal teams

 

Data Management

  • Prepare accurate and timely reports
  • Generate and provide reports as per client requests
  • Query the SQL database to resolve queries
  • Research, diagnose, troubleshoot & identify solutions to resolve issues
  • Troubleshooting day-to-day technical queries

 

Knowledge Base Development

  • Create specific customer and technical support videos (tutorials)
  • Document knowledge in the form of knowledge base tech notes and articles
  • Ensure proper recording and closure of all issues
  • Update the CRM systems timeously to reflect the agreed actions

REF: KM0286

A member of our RecruiTech Team will contact you if your profile matches the criteria required for the role.
If you have not heard from us within 2 weeks, please consider your application unsuccessful.
You will be contacted if a suitable position arises.
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