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Business Intelligence Analyst – Advanced Excel

UMHLANGA – DURBAN

R35 000 – R40 000

One of the top Call Centres in the country are looking for a BI Analyst with strong business and commercial acumen. They are a fast-growing concern with excellent Career and technical growth opportunities.

 

Job Description:

  • Collect, analyze, evaluate, design, and report sales and product performance data to increase sales productivity
  • Manage sales agent commission, incentive calculation and payment process
  • Use sales records for identification and evaluation of sales and product performance with consideration towards sales, collections, cancellations and lapses, customer satisfaction, and claims quotas
  • Spec new reports and dashboards.
  • Provide Sales and Product direction regarding patterns, trends, and market analysis to drive business decisions and new product development.
  • Work with sales and product teams to incorporate forecasts into daily/weekly/monthly reports – trend analysis
  • Monitor; extract and transform sales, agent and product performance data into dashboard report structure
  • Develop business cases for new products in conjunction with the Product Development Department.
  • Manage large departmental budgets from the budgeting process as well as monthly review and reconciliation with Group Finance.
  • Work with the Product and Finance departments to calculate, evaluate and implement product price increases. — With this goes scenario planning on the impact a price increase will have on lapse rates as well as new product sales.
  • Calculate and manage campaign profitability in conjunction with Group Finance.
  • Initiate and drive continuous improvement of all performance reporting in order to better manage the business.
  • Develop Sales targets and budgets in conjunction with Sales and Product Managers
  • Generate ad hoc reporting for Sales, Marketing, Finance, Accounting, and Product Management

 

Qualifications:

  • Matric / Grade 12
  • Bachelor’s degree (Preferred) or Gen Man 5 (Qualification)
  • 5+ years of experience as an analyst or similar position preferred
  • Accounting/Finance experience preferred
  • Familiarity with sales and marketing reporting
  • Familiarity with business case development is required.
  • Expert capability in MS Excel

REF: KJ0265

A member of our RecruiTech Team will contact you if your profile matches the criteria required for the role.
If you have not heard from us within 2 weeks, please consider your application unsuccessful.
You will be contacted if a suitable position arises.
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